At Art of Rajasthan, we are dedicated to delivering your handcrafted furniture with the utmost care and efficiency. This Shipping and Delivery Policy outlines our procedures, delivery timeframes, and what you can expect when ordering from us. By placing an order on our website, you agree to the terms outlined below.
1. Shipping Locations
We currently ship to locations within India and select international destinations. If you are unsure whether we deliver to your area, please contact us at info@artofrajasthan.co.in before placing your order.
2. Shipping Charges
Shipping charges are calculated based on the destination, size, and weight of the product(s). These charges will be displayed at checkout before you finalize your purchase.
- Domestic Shipping: We offer both standard and express shipping within India.
3. Order Processing Time
- Standard Products: Orders are typically processed and dispatched within 3-4 business days after the order is placed.
- Custom/Personalized Orders: Custom-made or personalized furniture may require additional time, which will be communicated to you at the time of purchase.
4. Estimated Delivery Times
Delivery times depend on your location and the selected shipping method:
- Domestic Orders (India): Standard delivery typically takes 7-14 business days from the date of dispatch.
- International Orders: Delivery times vary by destination and can take anywhere from 10-30 business days depending on location and customs processing.
Please note that these delivery times are estimates and may be affected by unforeseen delays such as customs procedures, public holidays, or logistics disruptions.
5. Order Tracking
Once your order is shipped, we will send you an email confirmation with tracking details. You can monitor your shipment’s progress using the provided tracking number on the carrier’s website.
6. Packaging and Handling
At Art of Rajasthan, we prioritize the safe delivery of your furniture. All items are carefully packaged to prevent damage during transit. For larger or delicate items, we may arrange for specialized handling or white-glove delivery services, which will be communicated to you in advance.
7. Damaged During Shipping
We thoroughly inspect all products before dispatch, but in the event that an item arrives damaged, please follow these steps:
- Contact us at info@artofrajasthan.co.in within 48 hours of receiving the product.
- Provide your order number and clear photos of the damage, including the packaging.
- Do not dispose of the damaged item or its packaging until you receive further instructions from our customer service team.
Once we review the case, we will provide a suitable resolution, which may include a replacement, repair, or refund.
8. Customs and Duties for International Orders
For international shipments, any customs duties, taxes, or fees levied by the destination country are the responsibility of the recipient. These charges are not included in the product price or shipping cost and must be settled upon delivery.
We recommend checking with your local customs office for details on possible import charges before placing an order.
9. Undeliverable Packages
If your package is returned to us due to an incorrect address, refusal of delivery, or failure to accept the shipment, we will contact you to arrange a re-delivery. Please note that any additional shipping fees will be the customer’s responsibility.
10. Order Changes and Cancellations
- Before Shipping: If you need to change or cancel your order, please contact us immediately at info@artofrajasthan.co.in. Once the order has been processed for shipping, we may not be able to accommodate changes or cancellations.
- After Shipping: Orders that have been shipped cannot be canceled. You may refer to our Return and Refund Policy for further guidance.
11. Contact Us
If you have any questions regarding shipping or need further assistance, feel free to reach out to our customer support team:
Art of Rajasthan
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